Change Healthcare Outage
March 2024
In light of the extraordinary impact on healthcare providers as a result of the Change Healthcare/Optum cyberattack, our blog this month will focus on centralizing helpful resources regarding claim submissions during this unprecedented circumstance. We know firsthand that even a minor disruption in timely claim processing can adversely affect a practice’s cashflow and sustainability. So, as the situation continues to evolve, we will regularly update this blog with resources as a way to help during this challenging time.
Change Healthcare/Optum
As of March 5, 2024, Change Healthcare updates have migrated over to a new response page that includes detailed updates and resources: https://www.unitedhealthgroup.com/changehealthcarecyberresponse
Optum Financial Services established a temporary funding assistance program to help with short-term cash flow needs for providers who receive payments from payers that were processed by Change Healthcare. Once normal payment operations resume, the funds will simply need to be repaid. No fees. No interest. No other associated costs. www.optum.com/temporaryfunding
Other Helpful Resources
Carestream Dental (Sensei Cloud, WinOMS, PracticeWorks, SoftDent): Carestream is routing electronic dental claims through alternative clearinghouse vendors and as of March 5th anticipate a solution for electronic submission of medical claims soon. Resource link: https://www.carestreamdental.com/en-us/training-resources/support/status-updates/
HenryScheinOne (Dentrix, Dentrix Ascend, Dentrix Enterprise, Easy Dental): HenryScheinOne is currently processing claims with DentalXChange and attachments with Vyne (NEA). They also have many resources available including financial assistance and an on-demand webinar: “Getting Paid During Change Healthcare's Cyber Incident.” Resource link: https://henryscheinone.com/support/claims-notice
Open Dental: Offers connection to over 20 clearinghouses and announced “to switch to a different clearinghouse” see our Clearinghouse List. Resource link: https://www.opendental.com/manual/clearinghouses.html
Availity has produced this Frequently Asked Questions document about our response to the Change Healthcare Cybersecurity Event. Resource link: https://www.availity.com/availity-lifeline-self-serve-resources
Vyne Trellis is not experiencing issues related to Change Healthcare’s (CHC) nationwide outage. Claims are being delivered. If your practice is requiring support for claims processing, we can help at 317-647-3302. Resource link: https://vynedental.com/chg-patterson/
U.S. Department of Health and Human Services – Press Release March 5, 2024 – HHS Statement Regarding the Cyberattack on Change Healthcare: https://www.hhs.gov/about/news/2024/03/05/hhs-statement-regarding-the-cyberattack-on-change-healthcare.html
Updated 03/07/2024